Occasionally, your outgoing payments may fail. This could be due to a variety of reasons. If a payment fails, youāll be notified via email as well as in your Settle account on the All invoices page.
Follow these steps to resolve the issue as quickly as possible:
Navigate to the failed payment. You can navigate to the payment by clicking on the invoice link in the failed payment email notification. Alternatively, navigate to the failed payment by going to the Payments page from your left-hand navigation and clicking on the Failed payments tab.
Once you've clicked into the payment details page, you can update the account information. In the Pay to box, ensure the payment details match the account information provided to you by the vendor. If you need to edit the payment information, click the dropdown option in the Pay to box and click 'Edit Vendor bank accounts.'
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Once you've confirmed the payment details are correct, click the 'Review details and retry' button in the bottom-right of the screen. Click 'Retry' to process the payment.
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āTip: Selecting the Retry option will not debit your account twice.
Sometimes, a payment failure will need to be addressed with the help of Settleās support team. If you do not see the Retry button, please contact our support team so they can help you resolve the error. Please include the vendor name, amount, and invoice number in your email so we can identify any issues more quickly.
Note: Some errors can be fixed on your own while some may require help from our Support team. Please check the table below to diagnosis the error and find the appropriate path to resolution.
Error Message | How to Resolve |
Payment to Vendor failed. The vendor's account number *XXXX or routing details are incorrect, or the routing number is incompatible with the selected payment method. Please check that all details look correct. If an ACH was attempted, retry with a Wire payment. | Take look at the account and routing number and verify that all the details are correct. If you find a mistake, edit the account details, then retry the payment.
If the account/routing are correct, and you attempted an ACH payment, retry with a Wire payment. |
Payment to Vendor failed. Settle is blocked from transacting with vendor's account *XXXX. Please reach out to your vendor to enable their bank to authorize transactions from Settle. | Your vendor will need to get in touch with their bank to allow Settle to transact with their account. Reach out to them to release the account block, then retry the payment. |
Payment to Vendor failed. Your Vendor did not pass regulatory diligence checks. Please contact support@settle.co | Please reach out to support@settle.co for this payment. |
Payment stopped by receiving bank. Please contact your vendor for further details before reattempting payment. | Your vendor will need to get in touch with their bank to allow Settle to transact with their account. Reach out to them to release the account block, then retry the payment. |
Payment to Vendor failed. Vendor's account *XXXX you attempted to pay has been closed. Please contact your vendor for updated remittance details. | Payment failed. Account *XXXX has been closed. Please provide updated remittance details to your customer. |
Payment to Vendor failed. The vendor's account number *XXXX is incorrect or is in an incorrect format. Please check that all details look correct and reattempt the payment. | Take look at the account numberāthere may be a missed digit, or an extra digit, or the number is incorrect altogether. If you find a mistake, edit the account details, then retry the payment.
Alternatively, ask your vendor for a different account. |
Payment to Vendor failed. The routing number associated with vendor's account *XXXX is incorrect, or is incompatible with an ACH payment. Please correct the routing number and reattempt the payment. | Take look at the routing numberāthere may be a missed digit, or an extra digit, or the number is incorrect altogether. If you find a mistake, edit the account details, then retry the payment.
The routing number also may only be valid one type of payment method. When you update the vendor bank details, next to the routing number you should see āACH & Wireā or just āACHā or āWireā, which will indicate the type of payment that is valid for that routing number. |
Payment to Vendor failed. Settle is not able to transact with account *XXXX. Please reach out to your bank to obtain different remittance details. | Settle canāt transact with this bank account due to a debit block on the connected account(s). Please provide your bank with Settleās Merchant IDs. |