All Collections
Getting started
Payments
Troubleshooting and resolving payment failures 🆘
Troubleshooting and resolving payment failures 🆘
Anna Briggs avatar
Written by Anna Briggs
Updated over a week ago

Occasionally, your outgoing payments may fail for a variety of reasons. If a payment fails, you’ll be notified via email as well as in your Settle account on the All invoices page. Follow these steps to resolve the issue as quickly as possible:

  1. Navigate to the failed payment by either clicking on the invoice link in the failed payment email notification, OR by logging into your Settle account, selecting All invoices beneath Accounts payable in the lefthand menu, and searching for the payment.

  2. In the invoice detail window, check the bottom right corner for a Retry button.

  • If you see the Retry button, double check and update the vendor’s payment details (including routing number, account number, and business address). Then select the Retry button. You can also check the table below to see a list of all possible error messages, and how to resolve each.

Tip: Selecting the Retry option will not debit your account twice.

  • Sometimes, a payment failure will need to be addressed with the help of Settle’s support team. If you do not see the Retry button, please contact our support team so they can help you resolve the error. Please include the invoice number in your email so we can identify any issues more quickly.

Note: Some errors can be fixed on your own while some may require help from our Support team. Please check the table below to diagnosis the error and find the appropriate path to resolution.

Error Message

How to Resolve

Payment to Vendor failed. The vendor's account number *XXXX or routing details are incorrect, or the routing number is incompatible with the selected payment method. Please check that all details look correct. If an ACH was attempted, retry with a Wire payment.

Take look at the account and routing number and verify that all the details are correct. If you find a mistake, edit the account details, then retry the payment.

If the account/routing are correct, and you attempted an ACH payment, retry with a Wire payment.

Payment to Vendor failed. Settle is blocked from transacting with vendor's account *XXXX. Please reach out to your vendor to enable their bank to authorize transactions from Settle.

Your vendor will need to get in touch with their bank to allow Settle to transact with their account. Reach out to them to release the account block, then retry the payment.

Payment to Vendor failed. Your Vendor did not pass regulatory diligence checks. Please contact support@settle.co

Please reach out to support@settle.co for this payment.

Payment stopped by receiving bank. Please contact your vendor for further details before reattempting payment.

Your vendor will need to get in touch with their bank to allow Settle to transact with their account. Reach out to them to release the account block, then retry the payment.

Payment to Vendor failed. Vendor's account *XXXX you attempted to pay has been closed. Please contact your vendor for updated remittance details.

Payment failed. Account *XXXX has been closed. Please provide updated remittance details to your customer.

Payment to Vendor failed. The vendor's account number *XXXX is incorrect or is in an incorrect format. Please check that all details look correct and reattempt the payment.

Take look at the account number—there may be a missed digit, or an extra digit, or the number is incorrect altogether. If you find a mistake, edit the account details, then retry the payment.

Alternatively, ask your vendor for a different account.

Payment to Vendor failed. The routing number associated with vendor's account *XXXX is incorrect, or is incompatible with an ACH payment. Please correct the routing number and reattempt the payment.

Take look at the routing number—there may be a missed digit, or an extra digit, or the number is incorrect altogether. If you find a mistake, edit the account details, then retry the payment.

The routing number also may only be valid one type of payment method. When you update the vendor bank details, next to the routing number you should see “ACH & Wire” or just “ACH” or “Wire”, which will indicate the type of payment that is valid for that routing number.

Payment to Vendor failed. Settle is not able to transact with vendor's account *XXXX. Please reach out to your vendor to obtain different remittance details.

Settle can’t transact with this bank account, so you’ll need to reach out to your vendor for an alternative account to remit payment.

Did this answer your question?