Settle is designed to provide clear visibility into your inventory, even when dealing with returns. Here's how it works:
How Settle tracks returns
When your 3PL receives a returned item and marks it as re-sellable, they update their system. Settle syncs with this information from your WMS and updates your inventory levels accordingly.
👉 Read more about Settle's WMS Integrations.
Why you might see a write-off
Because returns don't have an associated sales order, Settle records the inventory increase as a discrepancy in the "write-off" column of your End of Month report. This ensures accurate accounting for all inventory changes and helps you reconcile any differences. This column can be both positive and negative and positive inventory changes, like returns or found inventory, will cancel out negative inventory changes, like lost inventory and damages.
Things to keep in mind
3PL differences: Each 3PL handles returns slightly differently. This can affect how the information appears in Settle.
Goods Received Notes (GRNs): If your 3PL issues a GRN or Receipt when receiving the a return, you might see it in your Sync Center. This is because Settle needs an associated order document for accurate tracking. We recommend creating a PO with the Vendor listed as your Warehouse or a "Returns" Vendor for ease of organization.
If you have any questions about returns or need assistance with your specific situation, please don't hesitate to contact our support team at support@settle.co. We're here to help!
Important Update: Inventory Management (IMS) Discontinuation
As part of Settle’s product focus on delivering the strongest cash-flow management solutions, we have shifted resources away from Inventory Management (IMS).
Here’s what to expect:
IMS-active customers will retain access through a 90-day support period ending February 28.
All IMS functionality will be fully discontinued in March.
We will continue to support and invest in Working Capital, Procurement, and Bill Pay. If you need assistance transitioning or want to explore these solutions, our team is here to help.